wazobiaafricankitchen.com
FAQ
CORONAVIRUS
Is Wazobia African Kitchen open for business?
Wazobia African Kitchen is excited to provide various opportunities for customers to continue to enjoy their favorite African meals. Our restaurants strictly adhere to all Covid-19 safety protocols and customers can also choose the contactless delivery option by ordering online from our Website.
Why is the Dine-in Option still available at the Wazobia African Kitchen?
We take the health and safety of our employees and customers seriously and implement a variety of health and safety protocols to ensure that we keep our people and communities safe. Customers who choose to dine in must obey strict guidelines.
What is Wazobia African Kitchen doing to keep employees and customers safe?
We have always adhered strictly to health and quality assurance regulations but with the Covid-19 pandemic, we have reinforced our health and safety standards to ensure that:

  • Employees are not allowed to come to work when they are sick
  • Temperature checks and other wellness checks at entrance ensure that employees and customers who are sick do not enter the restaurant
  • All employees must wear masks and face coverings at all times
  • Customers practice social distancing
  • Customers must wash hands and use hand sanitizers before entry
  • Employees are required to wash hands properly and frequently
  • Waiting lines are decongested and customers are given a number to prevent queues
  • Disinfectants are used to wipe down high touch surfaces and dining areas frequently
How do I get a no-touch experience?
Our online payment and delivery options make it easy to enjoy a touchless experience.
ONLINE ORDERING & DELIVERY
How do I start an online order?
From wazobiaafricankitchen.com there are two ways to start an order. Click the ‘Order Online’ button at the top right corner to start an order from your chosen location.
How do I place an order?
To order online, you may first log in to your registered account, or stay logged out to order as a guest. Choose your order type: Pick Up or Delivery. After choosing your order type, enter the date and time you wish to place your order. For delivery orders, you will be prompted to enter the delivery address.

  • If you are logged in to your registered account, you may select a previously used address from the drop down “Use existing.” After updating all of the order details, click “OK” to proceed to the menu, and then add your desired items to your order. To continue on to the checkout process, click the shopping cart icon at the top, right-hand corner of the screen. Your itemized cart will appear to the right, and click the “Checkout” button to proceed.
  • If not logged in to an account, you will be prompted to log in or click “Checkout as a Guest.” After you have entered your contact details, click “Submit.” You will then be prompted to verify all your order details.

Your “Order Summary” with all the order details will display on this final screen, and to submit your order click “Place Order”. Click the “Next” button for all the details until you reach the final step “Payment”. An “Order Status” screen will display with the message “Your order has been placed successfully. Your order Number is :__________”.

How do I know I am logged into my account?
You can click the person icon at the top of the screen, located next to the shopping cart icon. If logged in, you will see multiple links to select, including “Logout.”
How do I know if I am finished with my order?
Wazobia African Kitchen will always provide you an order number on your screen once your order is submitted. If you have not received an order number, continue through the checkout process until one is displayed.
How do I know if my order was received?
Once your order has been submitted, a confirmation email will be sent to the registered email address.
Is there a delivery minimum or delivery fee?
Delivery minimums and delivery fees vary per location. Please contact your local store for details.
Why is there no “Checkout” button?
The “Checkout” button can be clicked once your order has reached the minimum order value (for delivery), or you have ordered at least one item (for pickup). The subtotal must meet the minimum order value before tax and delivery fee. Minimums and delivery fees vary by location.
How do I remove items?
Click the shopping cart symbol to view your items, and then click “Remove” located directly above the item.
Is my information secure?
Yes! All of your details are encrypted using industry-strength security and transmitted over a secure link to our servers.
Will I be able to pay by credit card?
We do not collect customer’s credit card information. All payments are made by PayPal, a third party payment gateway to ensure that our customer’s information are always secure.
How do I get a copy of my Online Order for my records?
Log in to your account, click the person icon at the top of the screen, and then click “Order History.” Here you will be able to View and Print any of your online orders. If the order you are looking for is not shown, please ensure you are logged in to the correct account. You may also see more orders by clicking the arrows at the bottom of your order history. You can also rearrange your orders by Date if you click “Date” above the order(s) date and time listed in your order history.
What Internet Browser does your system support?
Our online ordering site is supported by most commonly used browsers; however we certify the use of Internet Explorer 9, 10 & 11, Google Chrome and Safari (excluding beta versions).
I forgot my password. What can I do?
Click on the person icon at the top of the screen and then click the “Log in” button, click “Forgot Password” then enter your email and click “Submit.” The system will send an email with instructions for resetting the password to the registered email address.
I didn’t receive an email from the website?
Please check your spam and junk folders as these can be caught depending on your email provider’s filters. You may also add noreply@wazobiaafricankitchen.com to your address book to help prevent this from happening in the future.
TO-GO & CATERING
Can I order To-Go?
Yes! Wazobia African Kitchen offers your favorite authentic African meals To-Go. This includes pickup, curbside pickup and catering options. To find out what options are available, contact us at info@wazobiaafricankitchen.com
Can I cancel my To-Go Order and get a refund?
To Go orders placed through our website for pickup with immediate order times are non-cancellable and non-refundable. To Go orders that are placed for a future Order Time may be cancelled, and the amount paid for them fully refunded via the same method of payment originally used, until 60 minutes prior to a future designated Order Time, after which they become non-cancellable and non-refundable.
Does Wazobia African Kitchen offer Catering Options?

Yes. We offer a variety of catering options for both pickup and delivery. To place a catering order, visit the “Catering” link on our website or contact us at info@wazobiaafricankitchen.com

Can I customize my Catering Menu?

Yes. Our chefs are able to cater to a wide variety of appetites and preferences. Contact us at info@wazobiaafricankitchen.com to learn more.

FREE BREAKFAST & GIVEWAYS
Do I have to be a regular customer to enjoy the Free Breakfast Offer?
No! All customers who walk into our stores are eligible to get free breakfast.
What time can I get free breakfast?
Walk in at our Westheimer location, between 7:00am – 8:00am to enjoy authentic African breakfast on the house!
How do I stay up to date with Wazobia African Kitchen Giveaways and get discounts and food vouchers?
Customers who subscribe for our newsletters get updates about exclusive offers, rewards, special menus, food vouchers, giveaways promos and more! Click here to join our mailing list.
CHARITIES/DONATION REQUESTS
How can I request donations for my organization?

Wazobia African Kitchen is often approached to support local organizations and causes, and each is worthy of consideration. Please note that our resources are limited, therefore, we support causes that are aligned to our specific areas of philanthropic efforts: Hunger Relief, Disaster Relief, Support for Black Communities and Youth Development. If you believe your organization is a good fit, please send your request by email to info@wazobiaafricankitchen.com

Can I also request for food donations from Wazobia African Kitchen?

Yes. Please contact us at info@wazobiaafricankitchen.com to request a food donation. Because we receive requests for food donations daily, you will be asked to fill a form which helps our team organize and review each request in writing. This ensures faster decision-making and helps us know if your organization is for-profit, not-for-profit or non-profit; understand its mission and intent; and determine the extent of the donation request.

EMPLOYMENT & CAREERS
How do I join the Wazobia African Kitchen team?
If you’re craving the ultimate career opportunity, visit our Career section to find out which opportunities are currently available.
What documents/information do I need to submit with my application?

If you are interested in any of the available positions, please state the role and only one branch you are applying for and send us a CV at info@wazobiaafricankitchen.com. Tell us why you would like to join us and why we should pick you! A cover letter may be helpful in letting us get to know you and why you are applying for our brand. Please state your VISA Status and Expiration Date (if applicable) in your CV. If you do not get a response from us within 14 days, please assume that your application has been unsuccessful.

Who do I call with questions about benefits and pay?
If you’re a current or former employee of Wazobia African Kitchen, please call 832-230-3893 so we can connect you to the right person.
What are Wazobia African Kitchen’s Core Values?
  • Customer-Focused: We are a customer centric brand that is completely focused on making our customers completely happy and satisfied.
  • Impact: We brighten our customer’s day by anticipating their needs and making them feel welcome and special. We ensure every guest leaves our restaurant with a smile.
  • Spirit of Excellence: We strive for perfection and spare nothing in our quest to deliver premium quality products and service every time.
  • Respect: We treat others with consideration and dignity and recognize their diversity.
  • Genuine Warmth and Caring: We seek to lift each other up and see to the well-being of the people we work with and come across.
  • Team Spirit: We recognize everyone’s contributions and respect their opinions. We know that team work makes the dream work and continually strive to help each other grow.
GENERAL INFORMATION
How do I know the hours of operation?
Our business hours are 9am-10pm on Mondays-Saturdays, and 9am-8pm on Sundays.
How do I find available Menu items and prices?
You can see available menus and pricing by clicking on “Order Now” on the top navigation.
Where is the location for Wazobia African Kitchen’s headquarters?
You can reach us at 16203 Westheimer Road. Suite 160 Houston, TX 77082
Where do I find your Terms of Use?
Please click here to view our Terms & Conditions. Please click here to view our Privacy Policy.
Other Questions?
Please direct questions to any of the following:
info@wazobiaafricankitchen.com

832-230-3893

Got a suggestion? Got a complaint? We want to know! We are eager to make improvements to our service and products.

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